Cancellation Policy

Last Updated: January 2024

Our cancellation policy is designed to be fair to both guests and hosts. Refund amounts depend on when you cancel relative to your check-in date.

Refund Schedule

More than 30 days before check-in

Cancel more than 30 days before your check-in date

100% Full Refund

20-30 days before check-in

Cancel at least 20 days before your check-in date

70% Refund

15-19 days before check-in

Cancel 15-19 days before your check-in date

50% Refund

7-14 days before check-in

Cancel 7-14 days before your check-in date

30% Refund

Less than 7 days before check-in

Cancel less than 7 days before your check-in date

No Refund

Cancellation Process

1

Contact Us

Send a cancellation request via WhatsApp with your booking details

2

Confirmation

We will confirm your cancellation and applicable refund amount

3

Refund Processing

Refunds are processed within 5-10 business days to your original payment method

Important Notes

Timing Calculation

Cancellation timing is calculated from the check-in date, not the booking date.

  • Refunds are processed through the same payment method used for booking
  • Stripe processing fees may apply to refunds
  • Allow 5-10 business days for refunds to appear in your account

Cancellation Requests

To cancel your booking, please contact us immediately:

WhatsApp: +39 329 544 2158